Last Updated: [28 February 2025]
At Jirapol.com, we specialize in providing high-quality 3D models for architects, designers, and creators. Since our products are digital downloads, we maintain a strict no-refund policy to prevent unauthorized access and abuse. Please read our policy carefully before making a purchase.
1. No Refunds After Download
Due to the digital nature of our products, all sales are final and non-refundable once a file has been downloaded or accessed.
We encourage customers to carefully review product descriptions and try our free samples before making a purchase.
2. Exceptions – When We Offer Refunds
Refunds may be granted only under the following circumstances:
Duplicate Purchase – If you accidentally purchased the same product twice, we will issue a refund for the duplicate order.
Corrupt or Unusable File – If the downloaded file is corrupted and we are unable to provide a working replacement, we will issue a refund.
Note: If you experience issues with a file, please contact our support team (info@jirapol.com) within 7 days of purchase with details and proof of the issue.
3. Chargebacks & Disputes
If a customer files a chargeback with their payment provider instead of contacting us, we will provide proof of:
- Successful download & access logs.
- Agreement to our refund policy during checkout.
- The digital nature of the product.
Unjustified chargebacks may result in account suspension from Jirapol.com.
4. How to Request a Refund (If Applicable)
If your case meets our refund criteria, you can request a refund by:
Emailing us at info@jirapol.com
Subject Line: “Refund Request – Order #[Your Order Number]”
Details to Include:
- Order ID
- Purchase email
- Explanation of the issue
- Screenshot or proof of the problem
Our support team will review the request within 3-5 business days and notify you of the outcome.
5. Modifications to This Policy
Jirapol.com reserves the right to modify or update this refund policy at any time. Changes will be posted on this page, and continued use of our website constitutes acceptance of the updated policy.
6. Contact Us
If you have any questions about our Refund Policy, feel free to contact us:
Email: info@jirapol.com
Website: https://www.jirapol.com
